Returns and Refunds Policy
Last updated: September 25th, 2026
Returns
Returns are accepted within 14 days of purchase provided the product is unused, unwashed, undamaged, and returned in its original packaging with all labels, tags, and documentation included.
Products showing signs of use, riding, wear, dirt, odor, perspiration, washing, impact, modification, or misuse cannot be returned or exchanged.
Please include your receipt or other proof of purchase.
Refunds
When your return arrives, we’ll inspect it and email you to confirm receipt and let you know whether your refund is approved.
Approved refunds go back to your original payment method within 7 business days.
Refund Delays
Refund not showing up yet? Try these steps first:
1. Check your bank account once more.
2. Ask your card issuer, as refunds can take a few days to post.
3. Ask your bank, as processing times vary.
Still nothing? Email us at support@dirt-silk.com.
Sale Items
Sale items can’t be refunded. Only full-price items qualify for a refund.
Exchanges
We exchange items only if they are defective or damaged, and only for the same item.
Email support@dirt-silk.com first, then send the item to:
DIRTSILK LTD.
No. 11, Sec. 6, Xiangshang Rd., Longjing Dist.,
Taichung City 434, Taiwan (R.O.C.)
Return Shipping
Send returns to:
DIRTSILK LTD.
No. 11, Sec. 6, Xiangshang Rd., Longjing Dist.,
Taichung City 434, Taiwan (R.O.C.)
Return shipping is at your expense, and shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from it.
How long an exchange takes to reach you depends on your location.
For items over $65, we recommend a tracked service or shipping insurance, since we can’t guarantee your return will reach us.